How To Fix PS4 DNS ERROR

by

The PS4 is known for delivering exceptional gaming experiences, but encountering connectivity issues, such as a DNS error, can disrupt your gameplay. 

A DNS error on your PS4 prevents the console from connecting to the internet, making it impossible to play online games, stream content, or download updates.

 In this comprehensive guide, we’ll explore the causes of the PS4 DNS error and provide step-by-step solutions to help you fix it and restore a smooth online experience.

What is a DNS Error on PS4?

DNS stands for Domain Name System, which is essentially the phonebook of the internet. 

It translates domain names (like playstation.com) into IP addresses that computers use to identify each other on the network. 

Without DNS, you wouldn’t be able to access websites or connect to online services like PlayStation Network (PSN) on your PS4.

When a DNS error occurs, it usually means the console is unable to communicate with the DNS server properly, resulting in issues such as:

  • Inability to connect to the internet.
  • Difficulty signing into PSN.
  • Slow internet speeds or poor network performance.
  • Difficulty loading content from online services like Netflix, YouTube, or online multiplayer games.

Now that we understand what a DNS error is, let’s take a closer look at the possible causes.

Causes of PS4 DNS Errors

  1. Internet Service Provider (ISP) Issues:

 If your ISP is having problems with their DNS servers, your PS4 may struggle to connect to them. Sometimes ISPs update their DNS settings, and your PS4 may not be compatible with the changes.

  1. Network Configuration Problems: 

Incorrect network configurations or settings on your PS4 can cause DNS errors. These could include incorrect IP settings or improperly set DNS servers.

  1. Network Hardware Issues: 

Issues with your router or modem can lead to DNS errors. A malfunctioning router or an outdated firmware version can result in poor communication between your PS4 and the DNS servers.

  1. Temporary PSN Server Issues: 

At times, the PlayStation Network may experience outages, which can result in DNS errors on your PS4. These outages can happen due to server maintenance, high traffic volumes, or issues at Sony’s end.

  1. Corrupt Data or Software Bugs: 

Sometimes, corrupt data or bugs within the PS4’s software can lead to DNS issues. This could happen after a system update or if certain files have become corrupted.

How to Fix PS4 DNS Error: A Step-by-Step Guide

If you’re dealing with a DNS error on your PS4, don’t worry. Several solutions can help you troubleshoot and resolve the issue. Below, we’ll outline the most effective methods, from the simplest fixes to more advanced ones.

1. Check for PSN Server Outages

Before diving into more complex troubleshooting steps, it’s a good idea to verify if PlayStation Network (PSN) is down. PSN outages can lead to DNS errors, and if the network is down, there’s nothing you can do on your end.

To check PSN status:

  • Visit the official PlayStation Network Status page on your browser: https://status.playstation.com.
  • Check if any of the PSN services (such as sign-ins or online gaming) are experiencing issues.

If PSN is down, your only option is to wait until the service is restored.

2. Restart Your PS4 and Router

Sometimes, the simplest solution is the most effective one. Restarting both your PS4 and your router can clear up temporary network issues.

To restart your PS4:

  1. Press and hold the power button until the power indicator turns off.
  2. Unplug the power cable for a minute, then plug it back in and turn the console back on.

To restart your router:

  1. Unplug your router’s power cable from the socket.
  2. Wait for 30 seconds, then plug it back in.
  3. Wait for the router to fully reboot before testing the internet connection again.

3. Use a Different DNS Server

Your current DNS server may be causing the issue. You can manually set a different DNS server, which may resolve the error. Some popular DNS servers include Google DNS and Cloudflare DNS.

To change DNS settings on your PS4:

  1. Go to Settings > Network > Set Up Internet Connection.
  2. Choose either Wi-Fi or LAN Cable, depending on your connection type.
  3. Select Custom setup.
  4. When you reach the DNS Settings screen, choose Manual.
  5. Enter the following DNS values:
    • Primary DNS: 8.8.8.8 (Google DNS) or 1.1.1.1 (Cloudflare DNS)
    • Secondary DNS: 8.8.4.4 (Google DNS) or 1.0.0.1 (Cloudflare DNS)
  6. Confirm the settings and test your internet connection.

Changing to a more reliable DNS server can sometimes improve network speeds and solve DNS errors.

Read Here: Fix darktide redeem codes

4. Check Your Network Configuration

Incorrect network configuration on your PS4 can also cause DNS errors. Here’s how to ensure your settings are correct:

  1. Go to Settings > Network > Set Up Internet Connection.
  2. Select Custom setup.
  3. In the IP Address Settings, choose Automatic.
  4. For DHCP Host Name, select Do Not Specify.
  5. Set DNS Settings to Manual (as explained earlier).
  6. For MTU Settings, select Automatic.
  7. Set Proxy Server to Do Not Use.

This ensures your PS4 is using default settings that are most compatible with most networks.

5. Update Your PS4 System Software

If you’ve been encountering DNS errors after a recent update or the PS4 hasn’t been updated in a while, it could be related to software bugs or outdated firmware. Make sure your PS4’s system software is up-to-date.

To update your PS4:

  1. Go to Settings > System Software Update.
  2. If an update is available, follow the on-screen instructions to install it.

6. Reset Network Settings on PS4

If none of the above methods work, try resetting your network settings. This will clear out all previous configurations and restore your PS4’s network settings to their default state.

To reset network settings:

  1. Go to Settings > Initialization > Restore Default Settings.
  2. This option will reset your network settings while keeping your data intact.

Note: This step may require you to reconfigure your network connection afterward.

7. Check for Router or Modem Issues

If you’re still facing DNS errors, the issue could lie with your router or modem. You can try the following:

  • Update Router Firmware: 

Check if your router has any firmware updates available and install them.

  • Factory Reset the Router: 

If updating firmware doesn’t work, consider doing a factory reset on the router to clear out any corrupted settings. This will restore the router to its default state, and you’ll need to reconfigure it.

  • Change Router Settings: 

Check if the router’s DNS settings are configured correctly. If you’re using a third-party DNS server, ensure the settings are accurate.

8. Contact Your ISP

If none of the above solutions resolve the problem, you may need to contact your Internet Service Provider (ISP). There may be an issue with the DNS servers on their end, and they may be able to provide guidance or fix the issue.

Conclusion

Dealing with a PS4 DNS error can be frustrating, but there are several ways to troubleshoot and fix it. 

Whether it’s adjusting DNS settings, rebooting your network devices, or ensuring that PSN services are functioning, most issues can be resolved with a little effort.

Start with simple solutions like restarting your console and checking PSN status, then move on to more advanced fixes like changing DNS servers or resetting network settings. 

If the problem persists, it could be a network hardware issue or a problem with your ISP, in which case contacting support is the best next step.

By following the steps outlined in this guide, you should be able to resolve most DNS errors and get back to enjoying your gaming experience on PS4.

Leave a Comment